Your dashboard shows a handful of numbers about the attachments your organization has sent. They sound similar but each answers a different question.
Claimed vs. downloaded
- Claimed means the recipient has registered a passkey (or, if they'd already received something from you before, simply proved who they are) and can now view the attachment whenever they choose to.
- Downloaded means they've actually opened it.
An attachment can be claimed without being downloaded yet — that's completely normal, not a sign of a problem. Think of "claimed" as "they can get in" and "downloaded" as "they've actually looked." Someone might register their passkey the moment your notice arrives and only open the file itself a day later.
Unclaimed attachments
An attachment stays unclaimed until the recipient completes their one-time passkey setup. There's no expiry forcing this to happen by a deadline — the file simply waits, still fully protected, until they do. If you're checking whether a specific attachment has been picked up yet, tracking sent attachments shows the same claimed/downloaded status per file, not just as an organization-wide total.